Return conditions
Overview
Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in original condition, damaged or missing parts for reasons not due to our fault.
- Any item returned more than 30 days after delivery.
Refunds
Once your return has been received and verified, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and the amount will be automatically refunded to your credit card.
Report returns
If your order still meets the stipulated return conditions, you can report your package return via the following link: https://ecodor.shipping-portal.com/rp/.
Doesn’t work? Please contact us by emailing: info@ecodor.nl